their beaurocracy is in any case...
Needed to find info on how to translate my russian birth certificate into german - ie. where can you do it, how much it is, and how long it takes.. So sent an email to the Russian Consul in Berlin... only afterwards to notice a small print in the bottom of their contacts page - "Уважаемые дамы и господа! Поскольку Посольство получает чрезвычайно большое количество обращений, просим отнестись с пониманием к тому, что мы не в состоянии ответить на каждое письмо. Тем не менее, все запросы тщательно изучаются и принимаются во внимание, даже если и остаются без ответа."
This roughly translates to "Dear ppls! You'll understand that we can't answer everyones' emails/questions, so don't be upset if we don't reply to you. However your questions are very important to us and we will read and think about each one even if we don't reply." which naturally made me think that if you're actually going to read and think about each one, then why not answer? but that's russian psyche for you... as we say ourselves "zagadochnaya russkaya dusha" - ie. "the mystical russian soul". *cough cough*
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